Terms of service
These General Terms of Use (hereinafter the “Terms”) govern access to and use of the website www.mamiecocottes.com(hereinafter the “Site”), published by Mamie Cocottes / SARL DLM.
By browsing the Site, any user acknowledges having read these Terms and accepts them without reservation.
1. Website presentation
The website www.mamiecocottes.com is an online sales platform specializing in frying pans, casseroles, kitchen accessories, and other items related to the culinary world.
The Site is accessible to any user, without the obligation to create an account.
2. Access to the site
Access to the Site is completely free, except for internet connection costs, which remain the responsibility of the user.
Certain sections of the Site, such as the customer account area, are personalized and require login credentials.
3. Customer accounts
Creating a customer account is not mandatory to place an order. Customers may place orders as guests.
Users with an account may at any time:
• modify their personal information,
• permanently delete their account upon simple request to our customer service.
4. User behavior
It is strictly prohibited to use the Site for fraudulent or illegal purposes, or in any way that may harm its proper functioning.
Any abusive behavior, hacking attempt, malicious use, offensive language, spam distribution, or any action that compromises the integrity of the Site or its users will result in the immediate suspension or deletion of the user’s account, without notice or compensation.
5. Site content
All content on the Site (texts, images, visuals, logo, design, product sheets, descriptions, etc.) is the exclusive property of Mamie Cocottes / SARL DLM.
Any reproduction, use, distribution, or modification, even partial, without prior written authorization from Mamie Cocottes is strictly prohibited.
This content is protected under intellectual property law.
6. Liability
Mamie Cocottes declines all responsibility:
• in case of temporary interruption of the Site for maintenance or technical updates,
• in case of inaccuracy or omission in the information presented (texts or visuals),
• in case of improper use of the Site by the user or inadequate technical configuration.
7. Intellectual property
The entire Site is protected by French and international intellectual property laws.
The structure, texts, images, visuals, graphics, logos, products, descriptions, and more generally all elements published on the Site are the exclusive property of Mamie Cocottes / SARL DLM.
Any reproduction, plagiarism, imitation, or unauthorized use will result in legal proceedings.
8. External links
The Site may contain hyperlinks to other websites, including partner blogs, social media platforms, or culinary content websites.
Mamie Cocottes authorizes such redirections but assumes no responsibility for the content of these third-party sites, over which it has no control regarding accuracy or updates.
9. Personal data
Mamie Cocottes collects personal data only with the explicit consent of the user, particularly when subscribing to the newsletter, creating an account, or using cookies.
No personal data is recorded or used without consent. Users may at any time request modification or deletion of their personal information by contacting our team.
10. Applicable law
These Terms of Use are governed by French law.
In the event of a dispute relating to the interpretation or execution of these Terms, French courts shall have exclusive jurisdiction.
11. Secure payments
Payments made on the website www.mamiecocottes.com are fully secured through certified payment solutions Shopify Payments and PayPal.
All transactions are encrypted using SSL (Secure Socket Layer) protocol and comply with PCI DSS (Payment Card Industry Data Security Standard), ensuring full protection of customers’ banking data.
No payment information is stored or accessible by Mamie Cocottes / SARL DLM.
Accepted payment methods
Customers can securely pay using the following methods:
• Credit card: Visa, Mastercard, American Express
• Apple Pay
• Shop Pay
• Google Pay
• PayPal (immediate payment or in 4 installments without fees, depending on PayPal conditions)
Payment in 4 installments without fees is available via PayPal or Shop Pay, subject to eligibility and conditions displayed at checkout.
Transaction security
All data entered during payment is encrypted and transmitted directly to the secure servers of Shopify Payments or PayPal, without ever passing through our systems.
This protocol prevents any interception or fraudulent use of the transmitted information.
The website www.mamiecocottes.com is fully protected by an SSL certificate (https), visible by the padlock displayed in your browser’s address bar.
This technology ensures the confidentiality and integrity of data exchanged between the customer and our store.
Payment validation
Payment is charged at the time of order confirmation.
In case of payment refusal by the bank, the order is automatically canceled and the customer is informed by email.
Mamie Cocottes reserves the right to suspend any order in case of suspected fraud or prior payment dispute.