Login

Country

Language

Basket

Your basket is empty

Terms of Use

These Terms and Conditions of Use (hereinafter the "TCU") govern access to and use of the www.mamiecocottes.com website (hereinafter the "Website"), published by Mamie Cocottes / SARL DLM.

By browsing the Website, every user acknowledges having read these TCU and accepts them without reservation.

1. Website presentation

The www.mamiecocottes.com Website is an online shop specialising in frying pans, cast iron casseroles, kitchen accessories and other cookware related to the culinary world.

The Website is accessible to all users, without the need to create an account.

2. Access to the website

Access to the Website is completely free of charge, except for Internet connection costs, which remain the responsibility of the user.

Certain sections of the Site, such as the customer area, are personalised and require authentication via user ID.

3. Customer Accounts

Creating a customer account is not mandatory to place an order. Customers can order as a guest.

Users with an account can at any time:

  • edit their personal information,

  • permanently delete their account, simply by contacting our customer service.

4. User Behaviour

It is strictly forbidden to use the Site for fraudulent, illegal purposes, or in any way that may harm its proper functioning.

Any abusive behaviour, hacking attempts, malicious use, offensive language, spamming, or any other action compromising the integrity of the Site or its users will result in the immediate suspension or deletion of the relevant user account, without notice or compensation.

5. Site Content

All content available on the Site (texts, images, visuals, logo, design, product sheets, descriptions, etc.) is the exclusive property of Mamie Cocottes / SARL DLM.

Any reproduction, use, distribution or modification, even partial, without prior written authorisation from Mamie Cocottes, is strictly prohibited.
These contents are protected by the Intellectual Property Code.

6.Responsibility

Mamie Cocottes accepts no liability:

  • in the event of a temporary interruption of the Website for maintenance or technical updates,

  • in the event of inaccuracy or omission in the information provided (texts or images),

  • in the event of misuse of the Website by the user or inadequate technical configuration.

7. Intellectual Property

The entire Website is protected by French and international laws relating to intellectual property.
The structure, texts, images, visuals, graphics, logos, products, descriptions and, more broadly, all elements published on the Website are the exclusive property of Mamie Cocottes / SARL DLM.

Any reproduction, plagiarism, imitation or unauthorised use will be subject to legal proceedings.

8. External links

The Website may contain hyperlinks to other sites, including partner blogs, social networks or culinary article websites.

Mamie Cocottes allows these redirects but accepts no responsibility for the content of these third-party sites, over which it has no control regarding accuracy or updates.

9. Personal data

Mamie Cocottes only collects personal data if the user explicitly consents, in particular when subscribing to the newsletter, creating an account or using cookies.

No personal data is recorded or used without consent.The user may at any time request the modification or deletion of their personal information from our team.

10. Applicable Law

These Terms and Conditions of Use are governed by French law.
In the event of any dispute relating to the interpretation or execution of these terms, the French courts shall have exclusive jurisdiction.

11. Secure Payments

All purchases made on the website www.mamiecocottes.com are fully secured thanks to certified payment solutions Shopify Payments and PayPal .

All transactions are encrypted using the SSL (Secure Socket Layer) protocol and comply with PCI DSS (Payment Card Industry Data Security Standard) security standards, ensuring total protection of customers’ payment data.
No payment information is stored or visible to the company Mamie Cocottes / SARL DLM.

Accepted payment methods

The customer can securely pay for their order using the following methods:

  • Bank card: Visa, Mastercard, American Express

  • Apple Pay

  • Shop Pay

  • Google Pay

  • PayPal (instant payment or 4 interest-free instalments, subject to PayPal conditions)

Payment in 4 interest-free instalments is available via PayPal or Shop Pay , subject to eligibility and according to the conditions displayed at checkout.

Transaction Security

All data entered during payment is encrypted and transmitted directly to the secure servers of Shopify Payments or PayPal , without ever passing through our systems.
This protocol prevents any interception or fraudulent use of the information provided.

The website www.mamiecocottes.com is fully protected by an SSL certificate (https), visible by the padlock displayed in your browser’s address bar.
This technology ensures the confidentiality and integrity of the data exchanged between the customer and our shop.

Payment Validation

The payment is taken at the time of order confirmation.
If the payment is declined by the bank, the order is automatically cancelled and the customer is notified by email.
Mamie Cocottes reserves the right to suspend any order in case of suspected fraud or previous payment dispute.