Privacy Policy

Last updated : 17 September 2025

Mamie Cocottes operates this shop and website, including all information, content, features, tools, products and related services to provide you, as a customer, with a personalised shopping experience (hereinafter the " Services "). Mamie Cocottes is a shop powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described in this Privacy Policy.

The personal information we collect or process

When we use the term " personal information ", we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, so that it cannot identify you or be reasonably linked to you.We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law :

• Contact details including your name, address, billing address, delivery address, telephone number, and email address.
• Financial information including credit card numbers, debit card numbers, bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including the items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Your communications with us including the information you include in your communications with us, for example when you submit a customer service enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources :

• Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information ;
• Automatically via the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies ;
• From our service providers including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf ;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes :

• Provide, tailor and enhance the Services.We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, handling your orders, remembering your preferences and items of interest, sending you notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, organising deliveries, facilitating possible returns and exchanges, enabling you to post reviews, and creating a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
• Marketing and advertising.We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or post, and to show you online adverts about products or services on the Services or on other websites, including based on items you have previously purchased or added to your basket, as well as your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services.If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicate with you. We use your personal information to provide you with customer service, respond to your requests, offer you efficient services, and maintain our business relationship with you.
• Legal reasons.We use your personal information to comply with applicable legislation or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil evidence disclosure procedures, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or investigate possible violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy.These circumstances may include :

• With Shopify, service providers and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping).
• With business and marketing partners in order to provide you with marketing services and send you advertisements. For example, we use Shopify to support personalised advertising via third-party services, based on your online activity with different retailers and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertising and marketing content, based on your online activity with different retailers and websites.
• When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• As part of a business transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce the applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, in order to provide and improve the Services.Furthermore, in order to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our Store, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants, and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you have, you can consult the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information here Shopify Privacy Portal Link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites.The information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction on their use by us or by a third party. The inclusion of these links does not in itself imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise stated on the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal information regarding children who have not reached the age of majority in your jurisdiction.If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “ share ” or “ sell ” (as those terms are defined under applicable law) personal information regarding individuals under the age of 16 years.

Security and retention of your information

Please note that no security measure is perfect or infallible and we cannot guarantee “ perfect security ”. Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on various factors, such as the need to keep this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request within the limits permitted by law.

• Right of access/right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Communication preferences management. We may send you promotional emails. You can opt out at any time by using the unsubscribe option included in our emails.If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

You can exercise these rights in the designated areas on the Services or by contacting us at the details provided below. To learn more about how Shopify uses your personal information and about the rights you may have, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com/fr.

We will not penalise you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may appoint an authorised agent to request to exercise your rights on your behalf.Before accepting the said request from an agent, we will require the agent to provide proof of the authorisation you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes set out by the applicable legislation.

Complaints

If you wish to make a complaint regarding our handling of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the details below, or by lodging a complaint with the relevant data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or where appropriate, any equivalent contract issued by the relevant UK authority, unless the data transfer is made to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.We will publish the revised Privacy Policy on this website, update the "Last updated" date, and provide notice in accordance with applicable law. Contact If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , email us at contact@mamiecocottes.com ou or contact us at 8 Rue Dupaty, La Rochelle, 17000, FR. For the purposes of applicable data protection legislation, we are the data controller of your personal information.