All orders are processed Monday to Saturday , within 24 hours (business days). Orders placed during the night (French time) are prepared the following day. In case of high order volume, this time may be slightly longer.

In mainland France, your orders arrive quickly: on average, 24 to 48 hours after shipment and collection by our carriers. Deliveries are made Monday to Friday, and sometimes even Saturday depending on your location, directly to your home and against signature for added security.


For orders placed abroad, delivery times may vary depending on the destination country. Please do not hesitate to contact us; we will be happy to provide you with precise information and approximate delivery times for your order.

Yes, of course! Mamie Cocottes is also making its way into kitchens beyond France.

We deliver to all countries in the European Union, the United Kingdom and Switzerland.

If you live in another country, please do not hesitate to contact us: we will be happy to prepare a personalized quote for you based on your place of residence, so that you too can benefit from our pressure cookers and accessories.

Shipping costs vary depending on the country and the amount of your order. They will be shown to you directly when you confirm your shopping cart.

Orders for in-stock items take up to 2 business days to process. Delivery times for mainland France then vary between 1 and 7 business days. For international orders, delivery times may be slightly longer.

Please note that processing time is in addition to the estimated delivery time. We make every effort to ensure your order arrives on time, but these times cannot be guaranteed.

1) The shipping date of your order

When you receive your package tracking number by email, it means that your order has been prepared and is ready to be shipped.

Shipping takes place on the same day as preparation, unless the deposit deadline has already passed: approximately 3:00 p.m. for DPD and 4:30 p.m. for La Poste.

2) Tracking your package

Once your package has been shipped, you can track it in near real-time at every stage of its journey, as soon as it is scanned by the carrier.

If your package remains stuck in the same location for several days, you can contact the carrier directly by providing them with your tracking number to obtain information on its progress.

If the situation does not resolve after this initial contact, do not hesitate to write to us at contact@mamiecocottes.com so that we can open an investigation on our side.

We hope you enjoy your Mamie Cocottes products as much as we enjoyed preparing them for you. But if you ever change your mind, no worries!

You have 30 calendar days from the date of receipt of your order to notify our customer service of your wish to return by email to contact@mamiecocottes.com or via our contact form .

After this period, we will unfortunately no longer be able to accept returns.

For your return to be validated, the following conditions must be met:

• The product must be new, unused and unwashed
  
• It must be returned in its original packaging, undamaged.
  
• The package contains a paper with your order number.
  

ℹ️ Good to know:

🔹 Sale items can be returned

🔹 Personalized or made-to-order products are not eligible for return

Yes, exchanging an item is entirely possible, subject to the availability of the desired model in stock.

Simply contact us by email at contact@mamiecocottes.com or via our contact form , specifying the item you wish to return and the one you would like to receive as a replacement.

We will send you the return details. You are responsible for the exchange costs.

Yes, we can provide you with a return label if you wish. In all cases return costs remain your responsibility.

The amount of this return label will be calculated based on your country of residence, the weight and number of items to be returned, then deducted from the refunded amount .

You can contact our after-sales service by email at contact@mamiecocottes.com or via our contact form specifying the defect found on the item, accompanied by one or more photos. This will allow our team to process your request efficiently and offer you the most appropriate solution for the situation.

Find all our maintenance and usage tips on our dedicated page, to take care of your enameled cast iron products. You will be able to extend their lifespan and take full advantage of all their benefits.

Mamie Cocottes products made entirely of cast iron are dishwasher safe , but repeated washing can slow down the formation of the natural patina and damage the enamel.

Remember to dry thoroughly after each wash to prevent rust, avoid rings and limescale deposits, ensure the longevity of the enamel and to avoid slight odors.

Yes, Mamie Cocottes enameled cast iron products are compatible with all heat sources: gas, induction hobs, ceramic hobs, ovens... and even barbecues without direct contact with the flame for certain convivial recipes!

Choose the casserole dish best suited to your meals depending on the number of guests:

round casserole dish

• 20 cm: ideal for 2 to 4 people (perfect for everyday meals)
  
• 22 cm: for 3 to 4 people (a versatile size)
  
• 24 cm: suitable for 4 to 6 people (ideal for family meals)
  
• 26 cm: serves up to 6 people (perfect for entertaining)
  

oval casserole dish

• 33 cm: 6 to 8 people (ideal for large gatherings and convivial meals)

Our customer service team is here to help.

You can write to us at the following email address: contact@mamiecocottes.com , or use our contact form . We guarantee a response within 48 business hours.

And if you prefer to speak directly, you can reach us by phone at +33 7 71 69 61 40 .

At Mamie Cocottes, we are committed to offering you the best quality products at the right price. Our cocottes are designed to last for decades, provided you follow our care and usage instructions.

At Mamie Cocottes, we offer several payment methods to suit everyone's preferences:

1. Visa
2. MasterCard
3. American Express
4. Apple Pay
5. Google Pay
6. Shop Pay
7. Paypal

And that's not all: we also offer payment in 4 installments with PayPal

Yes, you can pay in 4 interest-free installments at Mamie Cocottes, via our partner PayPal. This payment method is available for orders between €30 and €2,000.

Of course!

Just because we sell cast iron casserole dishes that stand the test of time doesn't mean we're still living in the Stone Age. At Mamie Cocottes, we also know how to keep up with the times.

We offer you a modern payment experience: fast, ultra-secure, and protected by the latest encryption technologies. Your personal and banking data is well protected... as strong as our cocottes!